📦 Shipping & Delivery
Delivered with Love, Joy Never Waits
At Felicity Pets, we know you can’t wait to surprise your furry family! We’re committed to fast, secure global delivery. Here’s everything you need to know:
🌍 Global Shipping Essentials
| Key Point | Description |
|---|---|
| Processing Time | All orders shipped within 3 business days (excl. holidays) |
| Coverage | ✅ 200+ countries 🚫 Excluded: Conflict zones/P.O. Boxes |
| Duties & Taxes | 📦 DDP Service – Zero hidden fees (All import taxes included) |
| Tracking | Real-time email + SMS updates at every milestone |
⏱️ Delivery Timeline
(Starts after shipment date)
| Destination | Business Days | Key Countries |
|---|---|---|
| North America | US: 6-12 days 🇺🇸 CA: 8-12 days 🇨🇦 | NYC/Toronto |
| ANZ | 7-15 days 🇦🇺🇳🇿 | Sydney/Auckland |
| EU Core | 7-15 days 🌍 | London/Berlin/Paris/Tokyo |
| Rest of World | 10-20 days 🌐 | Singapore/São Paulo/Dubai |
| By Country 按国家 | Business Days 工作日 |
|---|---|
| United States* 美国* | 7 to 15 |
| Canada 加拿大 | 7 to 12 |
| Australia & New Zealand 澳大利亚和新西兰 | 6 to 12 |
| United Kingdom 英国 | 6 to 12 |
| France, Germany, Italy, Spain 法国、德国、意大利、西班牙 | 6 to 12 |
| Japan,Korea, Singapore | 4 to 8 4 至 8 |
| 韩国，新加坡 | 4 to 8 4 至 8 |
⚠️ Customs/weather may cause delays
💰 Shipping Fees
| Region | Free Shipping Threshold | Base Fee |
|---|---|---|
| North America | $59+ | $7.95 |
| Europe/ANZ/Japan/Korea | $59+ | $5.95 |
| Other Regions | $59+ | $8.95 |
⚠️ Fees auto-calculated at checkout
📬 Shipping Details
Please ensure all of your shipping details are 100% correct before placing the order.
Felicity Pets is not responsible if incorrect or missing shipping information is provided at checkout. We will not process any refunds in such cases.
Felicity Pets is responsible for delivering items to the shipping address provided at checkout. We are not liable if the item is lost or stolen after being marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.
If you’ve made a mistake with the shipping address or want to change/cancel an order, please email care@felicitypets.com within 1 hour and provide the order # and details. Once we begin processing your order, we can no longer accept changes or cancellations.
Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity.
🔒 Disclaimer
• Not liable for delays due to force majeure (customs strikes, natural disasters, etc.)
⚠️ Taxes & Duties
All applicable customs and import duties, fees, and taxes are the responsibility of the customer. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. If a package is refused, the customer will be refunded (less shipping) after it has been successfully delivered back to our warehouse.
🌟 Why Pet Parents Worldwide Trust Us?
Excellence in every detail:
🐾 Reinforced Packaging – Shockproof materials + air cushioning
🐾 Smooth Customs – Pre-declared documentation
🐾 Multilingual Support – EN/ES/ZH live assistance
Need Help?
Global support team:
💬 24/5 Live Chat (website bottom-right)
📧 care@felicitypets.com
✨ Order now & enjoy:
✅ Free NA shipping over $59 | ✅ End-to-end tracking | ✅ Hassle-free DDP